The policies below are active as of August 27th, 2023.

Participants in any activity organized by MFTA are responsible for the knowledge of all the information listed below. In an effort to formalize policies that are already in existence and for the fairness and safety of all players and coaches, transparency in the operations of MFTA is crucial. Please thoroughly review all information before signing up for any MFTA service. 

For the purposes of these policies:

MFTA = Mitchel Frank Tennis Academy, LLC

Credit = services allowed to the original customer in order to be made up at a later date

Refund = repayment of money to the original customer, in partial or in full amounts 

What should players bring?

• Tennis racquet(s) and sneakers! (no sandals, open-toed, or backless shoes)

• It is recommended that camp participants bring more than one racquet if possible

• USTA racquet sizing guidelines: https://www.usta.com/en/home/improve/gear-up/national/what-racquet-is-right-for-me-.html

• Water! Players should bring at least one full 16oz water bottle for every hour they will be playing. Please ensure every water bottle is labeled with the player’s first and last name. MFTA is unable to provide water cups or water for players. 

• Sun protection (sunscreen, hat, cover-ups for off-court time). Please note: Coaches will not provide or apply any sunscreen to players. Please have players come prepared, already wearing sunscreen.

• Snacks: Students are welcome to bring snacks for break times during camps (and during normal class durations if medically necessary). 

• Other hygiene products, if desired: wipes, hand sanitizer, personal towel, change of clothing, extra shoes, hair ties, etc.)

Cancellation & Refund Policy

MFTA reserves the right to cancel classes due to unforeseen circumstances, including low enrollment. If a class is canceled due to reasons of MFTA’s responsibility, participants will be offered placement in a similar class at an alternate time or location. If participation is not possible, the customer will be offered a full refund. MFTA Cancellation decisions may be made up to a week before the start date of the affected class. 

Participant Cancellation Deadlines: 

• Please see class-specific information sheets regarding cancellation fees and timelines.

• Cancellations made less than one week prior to the start date of a class or camp will not receive any refund unless extraordinary circumstances are deemed necessary by MFTA on a case-by-case basis.  

*** No refunds will be retroactively rewarded. 

Make-up Policy

Make-up credit will only be given to players affected by changes in programming that are due to reasons of MFTA’s responsibility, including, but not limited to, weather and unforeseen circumstances.

Make-up credit will not be given for reasons outside of MFTA’s responsibility, including, but not limited to, vacation, personal time conflicts, or unintentional absences.

If a player must miss a scheduled class or camp due to illness or injury, proper documentation must be provided. 

***Retroactive credit will not be granted for sessions that have already been completed.

Weather Policy 

It is at MFTA’s discretion to deem if the weather conditions permit the cancellation of any class or camp. If MFTA deems it is safe to play and holds practice, the lack of participation by players will not permit credit, pro-rated rates, or a refund of any kind for a missed class or camp. Any class/clinic in which half of the scheduled time is completed will be counted as a full session and will not permit a refund or make-up credit.

Clinics (Future Stars and Elite):

• Any day in which two hours of camp are completed counts as a full day of camp and will not permit any make-up credit or refund.

• Players will receive make-up credit for any days canceled due to weather.

• Refunds are not given due to weather cancellations. 

• Make-up days must be used within the calendar year.

Rec Programs:

• Three weather cancellations are built into the package price of five or six-week session bundles. Therefore, players signed up by the session will not receive make-up credit until the third cancellation due to weather. 

• Five weather cancellations are built into the package price of nine and ten-week session bundles. Therefore, players signed up by the session will not receive make-up credit until the fifth cancellation due to weather. 

• Players signed up by the week or day are permitted one make-up day for every day of class missed due to weather cancellations. 

• Refunds are not given due to weather cancellations. 

• Make-up days must be used within one year from the date of the canceled class. 

MFTA will intend to inform participants of weather cancellations as soon as possible.

***Weather cancellations will be posted on the homepage of the MFTA website. Please check there for updates. If no cancellation is posted, this means that class/camp will be held.

Payment Policy

MFTA requires that all payments be made in full at the time of the booking. If joining a class or camp that has already begun, the cost will be prorated, and payment will be due in full at the time of the booking (see further details below). 

*Larger payments for camps (Rec, Elite, and Future Stars) may be paid in two installments. Please contact mitchellfranktennis@gmail.com with requests. 

Rec Program Rates:

• Prices for recreational programming can be found on the individual registration page for each class. This is due to the variation in club schedules and requirements in price variation for members and non-members. 

Elite Program Rates:

• See individual season info or email mitchellfranktennis@gmail.com

Fall/Winter/Spring 2023:

• Please see the information flyers for the corresponding season. If you have not received them, please contact MFTA.

Future Stars Rates:

• See individual season info or email mitchellfranktennis@gmail.com

Fall/Winter/Spring 2023:

• Please see the information flyers for the corresponding season. If you have not received them, please contact MFTA.

If a player wishes to join at the weekly rate, they must notify MFTA before the end of the second day of the week (Tuesday) in order to receive a pro-rated weekly price rather than the daily rate for the remainder of the week. 

No prices, apart from the situation noted above, will be prorated unless weather cancellations occur before two hours of camp are completed.

Safety Policy

It is the responsibility of the parent(s) or guardian to inform MFTA of any medical condition that may affect a player’s health or ability to safely participate in physical activity, including, but not limited to, asthma, allergies, diabetes, and physical or mental concerns. 

If a player is sick, they shall not attend any class or camp for the safety of other players and coaches. 

MFTA is not liable for any injury that may occur during class, camp, or any MFTA-organized activity.

Players will never be left alone on the courts. If it rains while players are on the courts, players and coaches will seek cover in the closest safe space. Players and coaches will remain under cover until the rain stops or practice ends. 

Conduct: Respect is of the utmost importance on and off the courts. We have a zero-tolerance policy for bullying, disrespect, abusive behavior of any kind, discrimination, and obscene language or behavior. Players who violate the MFTA conduct policy will immediately be taken out of the class, will not be able to participate in any future MFTA programming, and will not receive credit or a refund of any amount. 

*** Please note specific conduct policies may change based on court location. For conduct policies relating to recreational clubs, please refer to their website. MFTA abides by all policies of recreational clubs.